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FIND A DOCTOR, HOSPITAL, CLINIC OR FACILITYFirst Health® Preferred Provider NetworkIMG® is part of the First Health® Network. While it is not a requirement of this plan, using a Medical Service Provider (physician, hospital, etc.) from the First Health® Network will greatly simplify your claims process. Find
a First Health® Network Provider. If you cannot find a provider in your area, please contact IMG® at:
PrecertificationEach proposed hospital admission, inpatient or outpatient surgery, and other procedure as noted in the Certificate Wording must be Precertified for the medical necessity, which means the insured person or their attending physician must call the number listed on the IMG identification Card prior to admittance to a hospital or performance of a surgery. In case of an Emergency Admission, the Precertification call must be made within 48 hours of the admission, or as soon as reasonably possible. If a hospital admission or a surgery is not Precertified, eligible claims and expenses will be reduced by 50%. Precertification is no an assurance of coverage, a verification of benefits or a guarantee of payment. All medical expenses must meet usual reasonable, customary and eligible payment guidelines. Please referr to the certificate Wording for full details of the percertification requirements. For precertification, emergency evacuation and repatriation, please call: Begin the Precertification process only (not to be used for Emergency Evacuation or repatriation).
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